Terms of Service

Website Terms and Conditions of Use

1. About the Website

   1.1.        Welcome to www.corepractice.com.au (the 'Website'). The Website Dental Practice Management Software (the 'Services').

   1.2.        The Website is operated by Core Practice PTY LTD (ABN 26 600 744 045). Access to and use of the Website, or any of its associated Products or Services, is provided by Core Practice. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

   1.3.        Core Practice reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Core Practice updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.


2. Acceptance of the Terms

 You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Core Practice in the user interface.


3. Subscription to use the Services

   3.1.        In order to access the Services, you must first purchase a subscription through the Website (the 'Subscription') and pay the applicable fee for the selected Subscription (the 'Subscription Fee').

   3.2.        In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.

   3.3.        Once you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (the 'Account').

   3.4.        As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

      (a)         company name

      (b)         an email address

      (c)         preferred username

      (d)         a mailing address

      (e)         a telephone number

      (f)          a password

      (g)          test option

   3.5.        You warrant that any information you give to Core Practice in the course of completing the registration process will always be accurate, correct and up to date.

   3.6.        Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (the 'Subscription Period').

   3.7.        You may not use the Services and may not accept the Terms if:

      (a)         you are not of legal age to form a binding contract with Core Practice; or

      (b)         you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.


4. Your obligations as a Member

   4.1.        As a Member, you agree to comply with the following:

      (a)         you will use the Services only for purposes that are permitted by:

            the Terms; and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

      (b)         you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

      (c)          any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Core Practice of any unauthorised use of your password or email address or any breach of security of which you have become aware;

      (d)         access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Core Practice providing the Services;

      (e)         you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Core Practice;

      (f)          you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

      (g)          you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Core Practice for any illegal or unauthorised use of the Website; and

      (h)         you  acknowledge  and  agree  that  any  automated  use  of  the Website  or  its Services is prohibited.


5. Payment

   5.1.        You can make payment of the Subscription Fee by way of Credit Card Payment ('Credit Card') through our third-party intermediary (the 'Payment Gateway Service'). The Payment Gateway Service stores your credit card details, and can only use said card details to process your credit card payments for your Service on our behalf. We do not store your credit card details on our servers at any time. We provide an interface on our Website where our Payment Gateway Service can collect this information from you. Your details are not retained or used for any reason other than to process your credit card payments.

   5.2.        You  acknowledge  and  agree  that  where  a  request  for  the  payment  of  the Subscription  Fee is returned  or  denied,  for  whatever  reason,  by your  financial institution  or  is  unpaid  by  you  for  any  other  reason,  then  you  are  liable  for  any costs, including banking fees and charges, associated with the Subscription Fee.

   5.3.        You agree and acknowledge that Core Practice can vary the Subscription Fee at any  time  and  that  the  varied  Subscription  Fee  will  come  into  effect following  the conclusion of the existing Subscription Period.


6. Billing and plan modifications

   6.1.      We accept credit card payments through our Payment Gateway Service. The account holder will receive a receipt upon each approved payment by our Payment Gateway Service. You therefore authorise the Payment Gateway Service to bill your credit card at the conclusion of the billing period. Billing will occur on a periodic basis until you cease your Subscription to our Service, and you further agree to pay any Subscription Fees so incurred. You agree to promptly update our Payment Gateway Service with any changes to your account (including but not limited to your billing address or credit card verification information) that may pertain to you.

   6.2.        If you elect to upgrade your Subscription by increasing the number of locations or increasing the number of practitioners (beyond the included 2 practitioners for each location) (deemed a “Subscription Upgrade”), any incremental Subscription Fee associated with said Subscription Upgrade will be charged pro rata over the remaining time of your Subscription Period. It will be charged to your account and due and payable at the end of your Subscription Period upon carrying out your Subscription Upgrade. In all future Subscription Periods, your Subscription Fees will reflect these Subscription Upgrades.

   6.3.        Refunds or credits for Subscription Fees or other fees or payments for a Subscription Upgrade will not be provided if you choose to downgrade your Subscription. Downgrading your Subscription may result in loss of content, features, or capacity of the Service; Core Practice does not accept liability for this loss.


7. Refund Policy

Core  Practice will  only  provide  you  with  a  refund  of the  Subscription  Fee  in  the event they are unable to continue to provide the Services or if the manager of Core Practice makes  a  decision,  at  its  absolute  discretion,  that  it  is  reasonable  to do  so  under  the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the 'Refund').


8. Copyright and Intellectual Property

   8.1.        The  Website,  the  Services  and  all  of  the  related  products  of Core Practice are subject to copyright. The material on the Website is protected by copyright under the   laws   of   Australia   and   through   international   treaties.   Unless   otherwise indicated,  all  rights  (including  copyright)  in  the  Services  and  compilation  of  the Website  (including  but  not  limited  to  text,  graphics,  logos,  button  icons,  video images,  audio  clips,  Website,  code,  scripts,  design  elements  and  interactive features)  or  the  Services  are  owned  or  controlled  for  these  purposes,  and  are reserved by Core Practice or its contributors.

   8.2.        All  trademarks,  service  marks  and  trade  names  are  owned,  registered  and/or licensed by Core Practice, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

      (a)         use the Website pursuant to the Terms;

      (b)         copy  and  store  the  Website  and  the  material  contained  in  the  Website  in your device's cache memory; and

      (c)          print  pages  from  the  Website  for  your  own  personal  and  non-commercial use. Core  Practice does  not  grant  you  any  other  rights  whatsoever  in  relation  to  the Website or the Services. All other rights are expressly reserved by Core Practice.

   8.3.        Core  Practice retains  all  rights,  title  and  interest  in  and  to  the  Website  and  all related  Services.    Nothing  you  do  on  or  in  relation  to  the  Website  will  transfer any:

      (a)         business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

      (b)         a  right  to  use  or  exploit  a  business  name,  trading  name,  domain  name, trade mark or industrial design, or

      (c)          a thing, system or process that is the subject of a patent, registered design or  copyright  (or  an  adaptation  or  modification  of  such  a  thing,  system  or process), to you.

   8.4.        You  may  not,  without  the  prior  written  permission  of Core  Practice and  the permission of any other relevant rights owners: broadcast, republish, up-load to a third  party,  transmit,  post,  distribute,  show  or  play  in  public,  adapt  or  change  in any  way  the  Services  or  third  party  Services  for  any  purpose,  unless  otherwise provided  by  these  Terms.  This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.


9. Privacy

Core Practice takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Core Practice's Privacy Policy, which is available on the Website.


10. General Disclaimer

   10.1.        Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

   10.2.        Subject to this clause, and to the extent permitted by law:

      (a)         all  terms,  guarantees,  warranties,  representations  or  conditions  which  are not expressly stated in the Terms are excluded; and

      (b)         Core Practice will  not  be  liable  for  any  special,  indirect  or  consequential loss  or  damage  (unless  such  loss  or  damage  is  reasonably  foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use  the  Services  or  the  late  supply  of  the  Services),  whether  at  common law,  under  contract,  tort  (including  negligence),  in  equity,  pursuant  to statute or otherwise.

   10.3.        Use  of  the  Website  and  the  Services  is  at  your  own  risk.  Everything  on  the Website  and  the  Services  is  provided  to  you  "as  is"  and  "as  available"  without warranty  or  condition  of  any  kind.  None  of  the  affiliates,  directors,  officers, employees,  agents,  contributors  and  licensors  of Core  Practice make  any express or implied representation or warranty about the Services or any products or  Services  (including  the  products  or  Services  of Core  Practice)  referred  to  on the  Website.  This  includes  (but  is  not  restricted  to)  loss  or  damage  you  might suffer as a result of any of the following:

      (a)         failure of performance, error, omission, interruption, deletion, defect, failure to  correct  defects,  delay  in  operation  or  transmission,  computer  virus  or other harmful component, loss of data, communication line failure, unlawful third  party  conduct,  or  theft,  destruction,  alteration  or  unauthorised  access to records;

      (b)         the accuracy, suitability or currency of any information on the Website, the Services,  or  any  of  its  Services  related  products  (including  third  party material and advertisements on the Website);

      (c)          costs incurred as a result of you using the Website, the Services or any of the products of Core Practice; and

      (d)         the  Services  or  operation  in  respect  to  links  which  are  provided  for  your convenience.


11. Limitation of liability

   11.1.     Core  Practice's total  liability  arising  out  of  or  in  connection  with  the  Services  or these   Terms,   however   arising,   including   under   contract,   tort   (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

   11.2.     You expressly understand and agree that Core Practice, its affiliates, employees, agents,  contributors  and  licensors  shall  not  be  liable  to  you  for  any  direct, indirect,  incidental,  special  consequential  or  exemplary  damages  which  may  be incurred  by  you,  however  caused  and  under  any  theory  of  liability.  This  shall include,  but  is  not  limited  to,  any  loss  of  profit  (whether  incurred  directly  or indirectly),  any  loss  of  goodwill  or  business  reputation  and  any  other  intangible loss.


12. Termination of Contract

   12.1.     The  Terms  will  continue  to  apply  until  terminated  by  either  you  or  by Core Practice as set out below.

   12.2.     If you want to terminate the Terms, you may do so by:

      (a)         providing Core Practice with 30 days' notice of your intention to terminate; and

      (b)         closing  your  accounts  for  all  of  the  services  which  you  use,  where Core Practice has made this option available to you.

Your  notice  should  be  sent,  in  writing,  to Core  Practice via  the 'Contact  Us'  link on our homepage.

   12.3.     Core Practice may at any time, terminate the Terms with you if:

      (a)         you  have  breached  any  provision  of  the  Terms  or  intend  to  breach  any provision;

      (b)         Core Practice is required to do so by law;

      (c)          the  provision  of  the  Services  to  you  by Core  Practice is,  in  the  opinion  of Core Practice, no longer commercially viable.

   12.4.     Subject  to  local  applicable  laws, Core  Practice reserves  the  right  to  discontinue or  cancel  your  membership  at  any  time  and  may  suspend  or  deny,  in  its  sole discretion, your access to all or any portion of the Website or the Services without notice  if  you  breach  any  provision  of  the  Terms  or  any  applicable  law  or  if  your conduct impacts Core Practice's name or reputation or violates the rights of those of another party.


13. Indemnity

   13.1.     You   agree   to   indemnify Core   Practice,   its   affiliates,   employees,   agents, contributors, third party content providers and licensors from and against:

      (a)         all  actions,  suits,  claims,  demands,  liabilities,  costs,  expenses,  loss  and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

      (b)         any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

      (c)          any breach of the Terms.


14. Dispute Resolution

   14.1.     Compulsory:

   If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal  or  Court  proceedings  in  relation  to  the  dispute,  unless  the  following  clauses have been complied with (except where urgent interlocutory relief is sought).

   14.2.     Notice:

   A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give  written  notice  to  the  other  party  detailing  the  nature  of  the  dispute,  the  desired outcome and the action required to settle the Dispute.

   14.3.     Resolution:

   On  receipt  of that  notice  ('Notice')  by  that  other  party,  the  parties  to  the  Terms ('Parties') must:

      (a)         Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously  by  negotiation  or  such  other  means  upon  which  they  may mutually agree;

      (b)         If  for any  reason  whatsoever,  7  days  after  the  date  of  the  Notice,  the Dispute  has  not  been  resolved,  the  Parties  must  either  agree  upon selection   of   a   mediator   or   request   that   an   appropriate   mediator   be appointed by the President of the Australian Mediation Association or his or her nominee;

      (c)          The  Parties  are  equally  liable  for  the  fees  and  reasonable  expenses  of  a mediator and the cost of the venue of the mediation and without limiting the foregoing  undertake  to  pay  any  amounts  requested  by  the  mediator  as  a pre-condition  to  the  mediation  commencing.  The  Parties  must  each  pay their own costs associated with the mediation;

      (d)         The mediation will be held in New South Wales, Australia.

   14.4.     Confidential:

   All  communications  concerning  negotiations  made  by the  Parties  arising  out of  and  in connection  with  this  dispute  resolution  clause  are  confidential  and  to  the  extent possible,  must  be  treated  as  "without  prejudice"  negotiations  for  the  purpose  of applicable laws of evidence.

   14.5.     Termination of Mediation:

   If  14  days  have  elapsed  after  the  start  of  a  mediation  of  the  Dispute  and  the  Dispute has  not  been  resolved,  either  Party  may  ask  the  mediator  to  terminate  the  mediation and the mediator must do so.


15. Venue and Jurisdiction

The  Services  offered  by Core  Practice is  intended  to  be  viewed  by  residents  of Australia.  In  the  event  of  any  dispute  arising  out  of  or  in  relation  to  the  Website,  you agree that the exclusive  venue for resolving any dispute shall be in the courts of New South Wales, Australia.


16. Governing Law

The  Terms  are  governed  by  the  laws of  New  South  Wales,  Australia. Any  dispute, controversy,  proceeding  or  claim  of  whatever  nature  arising  out  of  or  in  any  way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by,  under  and  pursuant  to the  laws  of New  South Wales,  Australia,  without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


17. Independent Legal Advice

Both  parties  confirm  and  declare  that  the  provisions  of  the  Terms  are  fair  and reasonable  and  both  parties  having  taken  the  opportunity  to  obtain  independent  legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


18. Severance

If  any  part  of  these  Terms  is  found  to  be  void  or  unenforceable  by  a  Court  of  competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Last updated: March 2017

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